Share this Job

Job Title:  NCC Reservations Agent

Property:  Cape Girardeau Corporate
City:  Cape Girardeau
State:  MO


Basic Function

To assist our guests, courteously and professionally in all related functions of the Drury Inn Reservation Center. To maintain a high standard of service and hospitality at all times. To maximize revenue for the Drury Inn System.

General Knowledge, Skill and Ability

Requires ability to take written and verbal direction.

Requires ability to relate to the public in a warm, friendly, and professional manner by creating a hospitable environment.

Requires attention to detail and ability to handle multiple tasks simultaneously and efficiently.

Requires thorough knowledge of Drury Inns policies and procedures for Guest service.

Requires ability to operate a computer.


Mental and Physical Requirements

EDUCATION: Requires knowledge, skill and mental development equivalent to four years of high school.

EXPERIENCE: Experience working with the public in a service industry is preferred.

PHYSICAL SKILLS: Requires ability to work in a seated position for a period of eight hours. Ability to hear using a headset. Ability to read a computer screen and operate a computer for an extended period of time. Must have accurate typing skills.

Working Relationships

  1. Reports to Manager, National Call Center.
  2. Coordinates and cooperates with other Call Center Management, Call Center team members, and hotel personnel.

Nearest Major Market: Cape Girardeau

Job Segment: Call Center, Customer Service