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Job Title:  Houseperson

Property:  Drury Inn & Suites Flagstaff
City:  Flagstaff
State:  AZ



Basic Function

Performs a variety of housekeeping services to maintain clean public areas in the hotel according to established standards. Assists guests whenever possible by providing information as requested. Assists in all departments as needed to maintain cleanliness of the entire hotel including Housekeeping, Laundry, Breakfast, Guest Services, and Maintenance.

Job Duties

 Has a +1 Service Attitude and provides courteous, friendly guest   service by discovering and responding promptly and efficiently to inquiries, requests, and complaints.

Clean all public areas of hotel, providing touch-up cleaning as necessary throughout the shift to include and not limited to the following:

A.  General Public Areas:

  1. Remove all trash from each floor and ensure the receptacle and insert are clean and odor free at all times.
  2. Clean ice machines on each floor.
  3. Vacuum all carpeted public areas and hallways. Mop all tiled areas of the hotel.
  4. Clean carpets using the HOST carpet cleaning machine in hallways and / or guest rooms as needed.
  5. Ensure all public area furnishings are clean and free of dust and / or stains.
  6. Clean and polish the elevator. Ensure the floor and windows are clean and the units are odor free.
  7. Clean front desk area and stock all housekeeping supplies at the front desk.
  8. Clean the exercise room and pool area to include stocking each area with supplies.

B.  Meeting Rooms:

  1. Clean meeting rooms and ensure all trash is removed daily.
  2. Set up meeting rooms according to meeting room sheets.
  3. Ensure all carpet, chairs, cabinets, etc. are clean and well maintained at all times       

C.  Breakfast Area

  1. Retrieve supplies from storage for Breakfast Host / Hostess upon request.
  2. Empty trash in breakfast area as needed and ensure the receptacle and insert are clean and odor free at all times.
  3. Clean breakfast area thoroughly after breakfast hours to include floors, tables, chairs, etc.
  4. Clean the interior and exterior windows as needed.

D.  Public Restrooms

  1. Ensure restrooms are clean and odor free at all times.
  2. Clean and sanitize the toilets, sinks, vanity, floors and walls.
  3. Empty trash.
  4. Check and fill dispensers as need, toilet paper, soap, hand towels, air freshener, hygiene items, etc.
  5. If provided, ensure the baby changing table is clean and in like new condition.

E.  Grounds

  1. Clean parking lot, sidewalks and dumpster areas. Keeps areas clear of all debris on an on-going basis.
  2. Keep plant beds free of any debris or weeds.
  3. Empty trash receptacles and ensure they are clean and odor free.
  4. Wipe down indoor and outdoor planter units and ensure they are free of debris.
  5.  May perform duties as Housekeeper and / or Laundry person as needed.
  6. May retrieve dirty linens from housekeeper’s carts or remove dirty linen from guest rooms.
  7. Stocks linen storage rooms as assigned.
  8. Complies with hotel's safety / security rules and instructions in performing work efficiently while protecting self, fellow workers and the hotel.
  9. Appreciates the diversity of our team and guests and contributes to maintaining a positive work environment at all times.
  10. Performs other duties as required or assigned.


General Knowledge, Skill and Ability

Requires ability to follow verbal directions.

Requires thorough knowledge of cleaning procedures as well as cleaning supplies.

Requires ability to work without direct supervision.

Mental and Physical Requirements

EDUCATION: Requires knowledge, skill and mental ability equivalent to completion of 2 years of high school.

EXPERIENCE: Previous experience in cleaning helpful, but not required.

ESSENTIAL FUNCTIONS: Requires ability to walk and stand during entire work shift. Requires ability to push vacuum, reach, stretch, and bend in routine daily work activities. Requires ability to mop floor, shampoo carpet, take out large amounts of trash, and use a power washer. Requires ability to lift 25 - 35 pounds intermittently during the work day.

Working Relationships

  1. Reports to the Executive Housekeeper.
  2. Maintains and promotes a positive and cooperative work relationship with all hotel departments.

Nearest Major Market: Flagstaff
Nearest Secondary Market: Sedona

Job Segment: Housekeeping, Front Desk, Hospitality, Administrative